Privacy notice

This notice explains how we collect and use personal information when you visit drone-rt.com or contact us. DroneRT is a specialist brand of Planespeak Limited.

Who we are

The controller of your personal information is Planespeak Limited, a company registered in England and Wales (company number 10198791), whose registered office is 3 Bear Hill, Alvechurch, Birmingham, Worcestershire B48 7JX. In this notice, "we", "us" and "our" mean Planespeak Limited trading as DroneRT.

For any question about this notice or your information, email or write to us at the registered office above.

What we collect

When you send an enquiry

The enquiry form asks for your name, email address and requirement. For an organisation it also asks for your organisation and sector. You can choose to add a phone number, team size, operating environment, location and the services you are interested in.

When you visit the site

• Security checks. To protect the enquiry form from automated abuse, we use Cloudflare Turnstile, which receives technical information such as your IP address and browser details. Our server also holds your IP address in memory for up to one hour to limit how many enquiries can be sent from one connection.
• Analytics, only if you agree. If you accept analytics cookies, Google Analytics collects information about how you use the site, such as the pages you visit, how you arrived and the type of device and browser you use. If you do not accept, Google Analytics is not loaded. See our cookie policy.
• Advert measurement, only if you agree. If you reach the site from one of our Google adverts and accept cookies, Google Ads records that your visit came from an advert and whether you sent an enquiry, so we can tell which adverts work. We do not use this to show you adverts elsewhere.
• Server records. Like most websites, our hosting may keep short-lived technical records of requests, including IP addresses, for security and to fix faults.

How we use it, and our lawful basis

• To reply to your enquiry and discuss training, examination or consultancy services with you. Our lawful basis is our legitimate interest in responding to people who contact us. Where you are asking about a service for yourself, such as an FRTOL examination, it is also to take steps at your request before entering into a contract.
• To confirm we have received your enquiry, by sending an acknowledgement to the email address you give. Lawful basis: legitimate interests.
• To keep the site and form secure. Lawful basis: legitimate interests in preventing spam and abuse.
• To understand how the site is used and improve it, through Google Analytics. Lawful basis: your consent, which you can withdraw at any time.
• To see whether our Google adverts lead to enquiries. Lawful basis: your consent, which you can withdraw at any time.

We do not sell your information, use it for automated decision-making or send you marketing unless you have asked us to.

Who we share it with

We use these service providers, who process information on our behalf and only on our instructions:

• Hetzner Online GmbH, which hosts this website on servers in Germany.
• Resend, which delivers enquiry and acknowledgement emails.
• Cloudflare, which provides the Turnstile security check and our domain's DNS.
• Google, which provides Google Analytics and Google Ads measurement, only if you accept cookies.
• Our email provider, where enquiries are received and answered.

We may also disclose information where the law requires it, or to establish or defend legal claims.

International transfers

Some of these providers, including Resend, Cloudflare and Google, may process information in the United States or elsewhere outside the UK. Where they do, the transfer is protected by safeguards recognised under UK data protection law, such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Addendum to standard contractual clauses.

How long we keep it

• Enquiries are kept for as long as we need them to deal with your enquiry and any work that follows. If an enquiry does not lead to work, we delete it within two years.
• IP addresses used for rate limiting are held in memory for up to one hour.
• Google Analytics data is kept for 14 months, after which Google deletes it.
• Google Ads measurement cookies expire after 90 days.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to our use of your information where we rely on legitimate interests;
• ask for information you gave us to be transferred to you or another organisation, where this applies;
• withdraw your consent to analytics and advert measurement at any time, using "Cookie settings" at the foot of any page.

To use any of these rights, email . We will reply within one month. There is normally no charge.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.